Shipping Policy

 

At Pet & Rural Supply Co, we aim to provide reliable Australia-wide shipping with clear communication and tracking updates for your orders.

We currently ship Australia-wide and do not offer international shipping at this time.

Dispatch Times

Orders are typically processed and dispatched within 1–3 business days after payment has been received.

During busy sale periods or holidays, dispatch times may be slightly longer.

Delivery Timeframes

 

Delivery times vary depending on your location and the shipping carrier.

Estimated delivery times:

• Queensland & NSW: 2–7 business days  
• VIC & SA: 3–8 business days  
• WA, NT & Remote Areas: 5–12 business days

Tracking Information

 

Tracking information will be provided once your order has been dispatched.

You will receive shipping confirmation and tracking updates via email where available.

 

Rural & Remote Delivery

Some rural and remote areas may experience longer delivery times depending on courier availability and regional service coverage.

If you have any questions regarding shipping or delivery, please contact our team at info@petandruralsupplyco.com.au

Authority To Leave

 

By placing an order, customers agree that parcels may be left in a safe location if no one is available to receive delivery unless otherwise requested.

 

Damaged or Missing Orders

 

If your order arrives damaged or if an item is missing, please contact us as soon as possible at info@petandruralsupplyco.com.au so we can assist.

 

Contact Support

 

If you have any questions regarding shipping or delivery, please contact our team.

📧 info@petandruralsupplyco.com.au