At Pet & Rural Supply Co, we aim to provide quality products and reliable customer support. If you experience an issue with your order, please contact us and we will do our best to assist.
This policy operates in addition to your rights under the Australian Consumer Law.
Change of Mind Returns
Absolutely! We have a return policy that allows you to return unused and unopened items within 30 days for a full refund. Please check our return policy for specific guidelines. All postage costs are the buyers responsibility.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos and your order details so we can assist with a replacement or refund where appropriate.
Return Conditions
Returned items must be unused, in original packaging, and in resalable condition unless the item is faulty or damaged.
Refund Processing
Approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider. We do not refund postage costs.
Non-Returnable Items
For hygiene and safety reasons, some pet products, treats, supplements, and consumable items may not be eligible for return unless faulty.
Contact Support
If you have any questions regarding returns or refunds, please contact our team at info@petandruralsupplyco.com.au.
